Introduction

These Terms and Conditions (the “Terms”) govern the use of the online gambling services provided under the brand name Mostbet (“Mostbet”, “we”, “us”, or “our”). By registering an account, accessing the website, or using any services, you agree to be bound by these Terms, which form a legally binding agreement between you and Mostbet. The Terms apply to all products and services offered by Mostbet, including but not limited to casino games, Slots, live casino, and any other interactive gambling activities. You should read these Terms carefully and in full before creating an account or placing any bets. If you do not agree with any provision of these Terms, you must not register or use the services and should immediately discontinue use of the website.

Mostbet is committed to operating in a fair, transparent, and responsible manner, with a particular focus on player protection, prevention of underage gambling, and compliance with applicable laws. While gambling can be an enjoyable form of entertainment for adults, it also carries financial and psychological risks, especially for vulnerable persons and young people. For this reason, these Terms include detailed provisions on responsible gambling, self-exclusion, fair play, and anti-money laundering. You acknowledge and accept that gambling involves risk of losing money and that you are solely responsible for any losses incurred through the use of our services. By continuing to use Mostbet, you confirm that you understand these risks and agree to use the platform only for recreational purposes.

These Terms are provided in English as used in Poland and are intended for players who access Mostbet from jurisdictions where online gambling is lawful and regulated. You are solely responsible for ensuring that your access to and use of Mostbet is legal in your country or region of residence. Mostbet reserves the right to modify, update, or replace these Terms at any time, in accordance with the provisions set out in the section “Final Provisions” below. It is your responsibility to review the Terms regularly and to stay informed about any changes that may affect your rights and obligations.

Acceptance of Terms

By visiting the Mostbet website, creating an account, or using any of our gambling services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Acceptance of the Terms is a prerequisite for access to any of our services, including depositing funds, placing bets, or participating in bonuses and promotions. If you do not accept these Terms, you must not proceed with registration and must refrain from using any part of the website. Your continued use of the website after any amendment to the Terms constitutes your acceptance of the revised version and your agreement to be bound by it.

You also agree to our Privacy and Data Protection policies, Responsible Gambling provisions, and any additional rules or guidelines published on the website that may apply to specific games, promotions, or features. These documents form an integral part of these Terms and are deemed to be incorporated by reference. Mostbet may require you to expressly confirm acceptance of certain updates or policy changes by clicking a confirmation button or checking a consent box. In cases where explicit consent is required and not provided, Mostbet may restrict or suspend access to some or all services.

If you use the services on behalf of another person, entity, or organization, you represent and warrant that you are duly authorized to do so and that the other party accepts these Terms in full. You may not transfer, assign, or sublicense your rights and obligations under these Terms to any third party. Any attempt to assign or transfer your account or your contractual position shall be considered void and may result in immediate account termination. By accepting these Terms, you confirm that your use of Mostbet is personal, non-commercial, and strictly in accordance with all applicable laws.

Eligibility & Age Restriction (18+ only)

Use of Mostbet services is strictly limited to individuals who are at least 18 years old or have reached the legal age for gambling in their jurisdiction, whichever is higher. Underage gambling is strictly prohibited, and Mostbet adopts a zero-tolerance approach to any attempt by minors to access or use the platform. By registering an account, you explicitly confirm that you are 18 years of age or older and that you have full legal capacity to enter into binding agreements. You also confirm that you are not acting on behalf of a person under the legal gambling age and that you will not allow any minor to access your account or use the services under any circumstances.

Mostbet reserves the right to request proof of age and identity at any stage, in particular during registration, before processing withdrawals, or whenever there is suspicion that a user may be underage. Verification may involve requesting copies of official documents, such as a passport, national ID card, or driver’s licence, and in some cases, additional checks such as selfies with ID or video verification. If we find that you are underage or that you provided false or misleading information regarding your age, your account will be immediately closed, all activity will be voided, and any funds deposited or won may be forfeited, subject to applicable legal obligations. We may also report such incidents to relevant authorities and payment providers.

Young people and minors are particularly vulnerable to the risks associated with gambling, including the development of problem gambling behaviours, financial harm, and psychological distress. Therefore, we strongly encourage parents and guardians to implement technical and parental controls on devices used by minors, ensuring that access to gambling sites is blocked. Educational materials and information about underage gambling risks are available in our responsible gambling section and through independent organizations. If you suspect that a minor has gained access to our services, you must immediately contact our support team so that we can take appropriate measures. You acknowledge that the primary responsibility for preventing underage gambling in your household lies with you as the account holder.

Account Registration

To use the gambling services offered by Mostbet, you must first complete the registration process and open a personal user account (the “Account”). You agree to provide accurate, current, and complete information during registration, including your full name, date of birth, residential address, email, telephone number, and any other details requested. You also agree to promptly update your information in case of any changes to ensure it remains accurate and complete at all times. Failure to provide truthful or up-to-date information may result in restrictions being placed on your Account, delays in withdrawals, or account closure. Only one Account is permitted per individual, household, IP address, payment instrument, or device, unless explicitly authorized by Mostbet in writing.

Accounts are intended solely for personal, non-commercial use and may not be shared, sold, or transferred in any way. You are responsible for maintaining the confidentiality of your login credentials, including your username and password, and for ensuring that these credentials are not disclosed to third parties. Any activity carried out under your Account will be deemed to have been performed by you, and you remain fully liable for such activity. If you suspect that your login data has been compromised or that any unauthorized person has gained access to your Account, you must immediately change your password and contact our support team. Mostbet shall not be liable for any loss or damage resulting from unauthorized use of your Account where you have failed to protect your credentials.

As part of our regulatory and security obligations, we may conduct identity verification and Know Your Customer (KYC) checks at any point in your relationship with Mostbet. Such checks may be triggered by first withdrawal requests, high-value deposits, suspicious or irregular activity, or obligations under anti-money laundering (AML) regulations. You may be asked to provide documentary evidence of your identity, address, and payment methods, as well as proof of source of funds for large or frequent transactions. If you fail to provide required documents within a specified timeframe, or if the information provided is deemed incomplete or unsatisfactory, we may suspend or close your Account and, where necessary, block or freeze funds subject to legal requirements. By registering, you consent to these checks and confirm that you understand they are necessary for your protection and for the integrity of the platform.

Deposits & Withdrawals

To participate in real-money gambling at Mostbet, you must deposit funds into your Account using one of the available payment methods. Deposits can be made only from payment instruments held in your own name, and you must not use third-party cards, e-wallets, or bank accounts. Deposited funds will usually be credited to your Account balance once the transaction has been confirmed by the payment provider, with processing times varying depending on the chosen method. Mostbet does not guarantee that any deposit will be successful and reserves the right to refuse or reverse any transaction if it violates these Terms, AML policies, or any applicable law. You are responsible for any fees, charges, or currency conversion costs imposed by your bank or payment provider.

Withdrawals from your Account can be requested at any time, subject to meeting wagering requirements, verification obligations, and any other applicable conditions, such as bonus rules. Mostbet endeavours to process withdrawal requests within reasonable timeframes; however, exact processing times depend on internal checks and on the specific withdrawal method selected. Before the first withdrawal, and whenever considered necessary, we may require full KYC verification, including identity documents, proof of address, and evidence of ownership for the payment method used. For security reasons and to comply with AML rules, withdrawals are usually processed using the same method and to the same account used for deposits, wherever possible. We may impose minimum and maximum withdrawal limits, which are displayed in the cashier section and may vary by payment method and jurisdiction.

You acknowledge that all transactions are monitored for signs of fraud, money laundering, or other prohibited activities. In case of suspected irregular or unlawful activity, Mostbet may delay, block, or cancel transactions and suspend or close the related Account, in accordance with its legal obligations. Chargebacks, payment disputes, and reversed transactions are strictly forbidden, and if initiated, may lead to immediate account termination and recovery of funds via lawful means. You must retain copies of all transaction records, rules, and payment policies and check your Account statement regularly. If you notice any discrepancy or unauthorized transaction, you must report it to Mostbet without delay for investigation.

Payment Methods Table

The above table is provided for illustrative and informational purposes only. Actual available methods, limits, fees, and processing times will depend on your country, currency, and the specific payment partners integrated with Mostbet at the time of use. Details are clearly displayed in the cashier section before you confirm any deposit or withdrawal. You are solely responsible for checking and confirming payment conditions for each transaction. Mostbet reserves the right to add, modify, or remove payment methods, limits, or conditions at its discretion and in line with legal requirements.

Bonuses & Promotions

Mostbet may, from time to time, offer bonuses, free spins, cashback, tournaments, loyalty rewards, and other promotional incentives (collectively, “Bonuses”). Participation in any Bonus is voluntary and subject to specific terms and conditions, including wagering requirements, minimum odds, game contribution factors, and validity periods. Before accepting any Bonus, you must read the applicable Bonus Rules, which are published on the promotion page and/or in your player profile. By opting into a Bonus, you agree to be bound by those specific rules, in addition to these general Terms. If you do not agree with the specific rules of a Bonus, you must not claim or use it.

Bonuses are intended solely for recreational play and may not be abused, exploited, or used to obtain unfair financial advantage. Common examples of prohibited conduct include, but are not limited to, low-risk betting strategies aimed at clearing wagering requirements with minimal risk, using additional accounts or payment methods to claim the same offer multiple times, and colluding with other players to maximize benefits. Mostbet reserves the right to withhold, cancel, or remove Bonuses and associated winnings in cases of suspected bonus abuse, fraud, or breach of these Terms. Furthermore, if irregular betting patterns are detected during active Bonuses, such as placing large bets with bonus funds on high-volatility games immediately after meeting minimum wagering requirements, Mostbet may void relevant bets and adjust balances.

Each Bonus may specify a minimum deposit amount, a maximum bonus amount, wagering multipliers (e.g., 30x to 40x the bonus and/or deposit), and time limits for completing wagering, such as 7 to 14 days. Free spins, where granted, may have separate validity periods (for example, 24 hours from activation) and may be restricted to specific Slots or casino games. Some games may have reduced or zero contribution towards wagering requirements, and these conditions will be clearly disclosed in the applicable Bonus Rules. It is your responsibility to regularly check your Bonus status in the “My Account → Bonuses” section, where you can see active, pending, completed, and expired Bonuses, as well as your wagering progress and remaining wagering requirements. If you are uncertain about any aspect of a Bonus, you should contact customer support before placing bets with bonus funds.

Mostbet may modify, suspend, or terminate any Bonus offer at any time, including while it is active, provided such action is necessary to correct an error, ensure fairness, or comply with legal or regulatory obligations. In such cases, Mostbet will act in a manner that is fair and reasonable, taking into account the legitimate interests of affected players. Where possible, advance notice will be given, and any negative impact on players who have already participated will be minimized. However, technical errors, misconfigurations, and misprints may occur, and Mostbet reserves the right to correct or retract any Bonus credited by mistake. All decisions relating to the interpretation of Bonus Rules and the allocation of promotional benefits are final and binding.

Game Rules

Mostbet offers a wide range of casino games, including Slots, table games, live dealer tables, and other interactive products. Each game, game category, or provider may have its own specific rules, payout tables, and features, which are available within the game interface or in a dedicated rules section. You must familiarize yourself with and understand the rules of each game before placing any real-money bets. By participating in a game, you confirm that you have read and accepted the applicable rules, including minimum and maximum bet sizes, payout structures, special symbols, bonus rounds, and jackpot conditions. Misunderstanding or failure to review the rules will not constitute grounds for refund or dispute.

Game outcomes and displayed results are final and binding, subject only to corrections where a technical malfunction or obvious error has occurred. In the event of a discrepancy between the outcome displayed on your device and the game server logs or the provider’s official record, the latter will prevail. If a game round is interrupted, for example due to a connection failure, system error, or maintenance, the status of the game will be determined based on the game provider’s logs. Where possible, incomplete game rounds will be resumed or settled upon reconnection, and any resulting winnings will be credited accordingly. If resumption is not possible, the affected round may be voided, with the wager returned, or settled according to the game provider’s technical procedures.

You must not use external tools, bots, scripts, or software designed to gain an unfair advantage over other players or to manipulate game results. Collusion with other players, chip dumping, multi-accounting, and any attempt to interfere with or exploit game mechanics is strictly forbidden. Suspicious patterns of play, such as repetitive minimal-risk betting, unusual bet size changes, or coordinated actions between accounts, may trigger investigation and potential account restrictions. Mostbet reserves the right to remove or withhold winnings obtained through unfair or prohibited conduct, and to report such behaviour to competent authorities and game providers. You acknowledge that games of chance are based on random outcomes and that no system, strategy, or method can guarantee consistent winnings.

Some games may be unavailable in certain jurisdictions due to regulatory restrictions or licensing constraints. The availability of specific Slots, live casino tables, or other content may vary depending on your location, device, and account settings. Mostbet may add, modify, suspend, or remove any game at its discretion, including during promotions or tournaments. If a game is removed while you have an active bonus or tournament entry tied to that game, Mostbet will endeavour to provide a fair alternative or adjust the promotion conditions reasonably. However, you acknowledge that no guarantee is given that any particular game or feature will remain available at all times.

Fair Play & RNG

Mostbet is committed to ensuring fair and transparent gaming through the use of certified Random Number Generator (RNG) technology and partnerships with reputable licensed game providers. RNGs are used to produce random outcomes for digital casino games and Slots, simulating the randomness of physical processes such as card shuffling or dice rolling. The RNGs employed by our providers are regularly tested and certified by independent testing laboratories, in accordance with industry standards and regulatory requirements. These tests verify that game outcomes are indeed random, not predictable, and not manipulated in favour of the operator or any player.

We do not have the ability to alter the outcome of any individual game round, spin, or hand once it has been initiated by the player. Payout percentages and return-to-player (RTP) values are determined by the game providers and are built into the game software itself. While RTP represents the statistical average return over a large number of bets, it does not guarantee any particular result for individual sessions or players. Short-term results can significantly deviate from the stated RTP, both positively and negatively, and such deviations do not constitute proof of unfairness. You acknowledge that gambling is inherently random and that you may experience winning streaks or losing streaks without any underlying pattern.

To maintain fair play, we implement robust technical and organizational measures to detect and prevent fraudulent activities, collusion, multi-accounting, and use of automated tools. Our security systems monitor betting patterns, login data, device identifiers, and other indicators that may signal irregular behaviour. If we detect any conduct that undermines the fairness or integrity of the games, we may suspend or close the affected Account(s), cancel bets, withhold winnings, and, where necessary, notify regulatory or law enforcement authorities. We may also cooperate with game providers and other operators to share information on known fraud patterns and compromised accounts, in accordance with applicable data protection laws.

By using the Mostbet platform, you agree not to engage in any behaviour that compromises the fairness of the games or the gaming experience of other players. You must not attempt to reverse-engineer, decompile, or otherwise interfere with game software, RNGs, or communication protocols. Any complaints about the fairness of games should be supported by clear evidence and will be investigated in cooperation with the relevant providers and independent testing entities if required. Mostbet’s decision, based on objective technical data and provider reports, shall be final and binding, unless otherwise mandated by applicable law or dispute resolution processes.

Responsible Gambling

Mostbet strongly promotes responsible gambling and is committed to providing a safe environment where gambling remains an enjoyable form of entertainment for adults. We recognize that for a small percentage of users, gambling can become problematic and lead to financial difficulties, emotional distress, and disruptions to family and social life. Therefore, we offer various tools and resources to help you manage your gambling, control your spending, and avoid harm. You are encouraged to regularly monitor your gaming behaviour, set realistic budgets, and never chase losses or view gambling as a way to earn a living. You should only gamble with money you can afford to lose and always treat gambling as a leisure activity, not as a source of income.

We offer a range of optional responsible gambling tools that you can activate directly in your account settings or by contacting customer support. These tools include deposit limits, loss limits, wagering limits, session time reminders, time-outs (cooling-off periods), and self-exclusion options. You can choose daily, weekly, or monthly limits depending on your needs, and we encourage you to select settings that reflect your personal circumstances and risk tolerance. If you increase any limit, such as a deposit limit, the change may be subject to a cooling-off period before it becomes effective, while decreases typically take effect immediately. This is designed to prevent impulsive decisions made during periods of heightened emotions.

If you believe that you are losing control over your gambling or that it is negatively affecting your finances, mental health, or relationships, you should consider using our self-exclusion feature. Self-exclusion allows you to block access to your Account for a specified period, typically ranging from several months to longer durations, up to permanent closure. During self-exclusion, you will not be able to log in, deposit, or play, and we will take reasonable steps to prevent you from opening new accounts. Self-exclusion is a serious step and should be used if you feel that lesser measures, such as deposit limits or time-outs, are insufficient. You also have the right to request complete account closure if you wish to stop gambling with Mostbet altogether.

We provide links and contact details for independent support organizations specializing in problem gambling, including counselling services, helplines, and online support groups. Examples of such organizations include gambling support centres, therapy services, and mutual-help groups that assist individuals and families affected by gambling harm. These organizations operate independently from Mostbet and can offer confidential advice, assessments, and treatment referrals. We strongly recommend contacting such services if you or someone close to you shows signs of problem gambling, such as persistent chasing of losses, lying about gambling, borrowing money to gamble, or neglecting work and family responsibilities. It is important to seek help early, as problem gambling tends to worsen over time if not addressed.

Mostbet also implements monitoring mechanisms to identify patterns that may indicate problematic behaviour, such as unusually long sessions, frequent large deposits, or repeated use of payment instruments. While these systems cannot detect all cases and do not replace your own responsibility, they are intended to support early intervention. Where we have reasonable concerns about a player’s behaviour, we may contact them to provide information about responsible gambling and available tools, or in serious cases, impose certain protective measures such as limits or temporary suspensions. Our approach balances player autonomy with a duty of care, always seeking to act in a manner that is fair, proportionate, and respectful of privacy.

Tools & Features (table)

Support Resources

Mostbet encourages all players to make use of external support resources if they experience any difficulties in controlling their gambling. There are independent organizations that provide information, assessment tools, telephone helplines, online chat, and in-person counselling for individuals affected by gambling-related problems. These organizations may also provide materials and advice for family members and friends who are concerned about a loved one’s gambling. Some of these services are available 24/7 and are free of charge, while others may offer low-cost or subsidized treatment programmes. We recommend checking the official websites of such organizations for detailed information about their services, locations, and availability.

You can find links to responsible gambling organizations and self-help tools in the dedicated responsible gambling section of the Mostbet website. Typical support providers include national or regional gambling counselling services, online therapy platforms specializing in gambling issues, and peer support groups based on mutual aid principles. They may also offer self-assessment questionnaires, budgeting worksheets, and educational resources to help you understand gambling risks and develop healthier habits. We advise you to seek help as soon as you experience warning signs, rather than waiting until problems become serious or unmanageable. Early intervention can significantly improve outcomes and reduce harm.

If you contact our customer support about gambling-related concerns, our team can provide information about available tools on the platform and direct you to external resources. While our staff are trained to respond sensitively to such issues, they are not mental health professionals and cannot provide clinical advice or therapy. Therefore, our role is primarily to facilitate access to appropriate tools and to refer you to professional support where necessary. All communications about responsible gambling are treated confidentially, in accordance with our privacy and data protection policies. We may record non-sensitive information about responsible gambling interactions to ensure continuity of support and to comply with regulatory requirements.

Prohibited Activities

When using the Mostbet platform, you must not engage in any activity that is illegal, fraudulent, abusive, or otherwise contrary to these Terms or applicable law. Prohibited activities include, but are not limited to, creating multiple Accounts, using false or stolen identities, providing forged or altered documents, and attempting to bypass geographical or age restrictions by using VPNs, proxies, or other technical means. Any form of payment fraud, including chargebacks, use of third-party payment methods without authorization, or manipulation of deposit and withdrawal processes, is strictly forbidden. You must not attempt to reverse-engineer, hack, or compromise the website, games, payment systems, or communication protocols. Unauthorized access to or tampering with our systems is a serious violation that may result in immediate account termination and legal action.

You are also prohibited from using bots, scripts, or automated systems to place bets, participate in games, or otherwise interact with the platform. Collusion with other players, chip dumping, or any coordinated strategy intended to gain an unfair advantage or to manipulate game outcomes is not allowed. Bonus abuse, such as opening multiple accounts to claim the same promotion, using betting patterns solely designed to meet wagering requirements with minimal risk, or exploiting obvious errors in promotional configurations, is similarly prohibited. Any form of money laundering, including using the platform to convert illegally obtained funds into legitimate funds or to transfer value between individuals, is strictly forbidden and will be reported to appropriate authorities. Harassment, abusive language, or threatening behaviour towards staff or other players is not tolerated and may lead to communication restrictions or account closure.

If Mostbet has reasonable grounds to suspect that you have engaged in any prohibited activity, we may take one or more of the following actions: suspend or close your Account; cancel or void bets; withhold or confiscate bonuses, winnings, and balances; request additional documentation; and report findings to regulators, financial institutions, or law enforcement agencies. The measures taken will depend on the severity and nature of the violation and will be applied in a proportionate manner. You will be informed, where legally permissible, about the reasons for such actions, but Mostbet may refrain from disclosing certain details if this could interfere with ongoing investigations or legal obligations. You agree to cooperate fully with any investigation initiated by Mostbet or competent authorities. Our decisions on prohibited activities are based on objective evidence and may be final, subject to applicable dispute resolution procedures.

Restricted Countries (table)

Mostbet services are not available in certain countries and territories due to legal, regulatory, or commercial reasons. You are responsible for ensuring that your use of the platform is lawful in your jurisdiction and that you do not access Mostbet from a restricted territory. The use of VPNs, proxies, or other tools to disguise your location and circumvent geo-blocking is strictly prohibited and considered a serious breach of these Terms. If we determine that you are accessing the services from a restricted jurisdiction, we may close your Account, void bets, and withhold funds, subject to applicable legal obligations and regulatory instructions. The list below is illustrative and may be updated over time.

The above table is not exhaustive and is provided solely as a general example. The definitive list of restricted countries is maintained and updated on the Mostbet website or within the registration interface. During registration, we may automatically prevent account creation from IP addresses or locations associated with restricted jurisdictions. However, technological limitations mean that such systems are not perfect, and you remain legally responsible for ensuring your own compliance with local laws. If in doubt, you should seek independent legal advice before using our services.

Where your country becomes restricted after you have opened an Account, we may be required to close or limit your Account and to process any remaining balance in accordance with applicable regulations and our internal policies. In such cases, we will aim to provide reasonable notice where possible and guide you through the withdrawal of any eligible funds. However, we may be compelled to take immediate action without prior notice if required by law or regulatory instructions. Mostbet shall not be liable for any resulting loss of access, bonuses, or opportunities to participate in games due to such jurisdictional restrictions, except where mandatory law provides otherwise.

Privacy & Data Protection

Mostbet respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and regulations. When you register an Account, use the services, or interact with our support team, we collect and process certain personal data, such as identification details, contact information, transactional records, and technical data about your device and browsing behaviour. This information is necessary for account administration, provision of services, payment processing, compliance with anti-money laundering and responsible gambling obligations, fraud prevention, and communication with you. We process your data on lawful bases, including performance of contract, legal obligations, legitimate interests, and, where applicable, your consent.

Your personal data may be shared with carefully selected third parties that support our operations, such as payment providers, KYC and AML verification services, game suppliers, IT and hosting providers, analytics partners, and competent authorities when required by law. These third parties are required to process your data only according to our instructions and to implement appropriate security measures. In certain cases, your data may be transferred to recipients in other countries, including outside the European Economic Area. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection law. By using the services, you acknowledge and accept that such international data transfers may be necessary for the functioning and security of the platform.

Mostbet employs technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure transmission protocols, access controls, regular security assessments, and staff training. However, no system is entirely immune to security incidents, and we cannot guarantee absolute protection against all possible threats. You are responsible for protecting your own devices, networks, and passwords against unauthorized access and should promptly inform us if you suspect any compromise of your Account or personal data. We will notify you and relevant authorities of personal data breaches when required by applicable law.

You have certain rights regarding your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing, the right to object to certain processing activities, and the right to data portability. Where processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal. You may also have the right to lodge a complaint with a data protection authority if you believe that your rights have been violated. To exercise your rights or obtain further information about our data processing practices, you can contact our customer support or data protection contact as indicated on the website.

We may retain your data for as long as necessary for the purposes for which it was collected, including to comply with legal retention obligations, resolve disputes, enforce our Terms, and prevent fraud or abuse. Retention periods depend on the type of data and applicable legal requirements, particularly those relating to anti-money laundering and financial record keeping. Once data is no longer required, it will be securely deleted or anonymized so that it can no longer be linked to you. More detailed information about data categories, purposes, legal bases, recipients, retention periods, and your rights is available in our dedicated privacy policy on the website, which you should read in conjunction with these Terms.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your Account at its discretion, subject to applicable law and regulatory requirements. Reasons for such action may include suspicion of fraud, money laundering, or other prohibited activities; breaches of these Terms; failure to pass KYC or verification checks; use of VPNs or proxies to bypass geographical restrictions; or evidence of underage gambling. Suspension may be temporary while investigations are conducted, during which time you may be prevented from depositing, withdrawing, or participating in games. If serious violations are confirmed, we may decide to permanently close your Account and, where required, block or confiscate funds associated with unlawful or fraudulent activity.

You may also choose to close your Account voluntarily at any time by contacting customer support. Before closing, we may require that all pending bets be settled and that any remaining balance, subject to verification and legal requirements, be withdrawn. If your Account remains inactive (no logins, deposits, or betting activity) for a prolonged period, we may classify it as dormant and take measures such as sending reminders, charging reasonable administration fees where lawful, or eventually closing the Account. Details of inactivity periods and any associated fees or procedures are described in our policies and may vary by jurisdiction. You are encouraged to contact support if you wish to reactivate a dormant Account, subject to updated KYC checks.

When an Account is closed, whether by you or by Mostbet, these Terms continue to apply with respect to any outstanding obligations, accrued rights, or unresolved disputes. We may retain records of your Account, transactions, and communications for a period mandated by law or necessary for the establishment, exercise, or defence of legal claims. If there are positive funds in your Account at the time of closure, and no suspicion of prohibited activity, we will endeavour to return such funds to you using an appropriate method, subject to successful verification. However, if there is evidence that funds are linked to fraud, money laundering, or other unlawful conduct, we may be legally obliged to withhold or transfer them to competent authorities.

If you believe that your Account has been suspended or closed in error, you may contact customer support and request clarification. You should provide any relevant information or documentation that could assist in reviewing the decision. We will assess your request in a fair and timely manner and, where appropriate, reinstate your Account or explain why the original decision must stand. In all cases, Mostbet’s primary obligations are to maintain the integrity of the platform, comply with legal requirements, and protect players and the public from harm.

Limitation of Liability

To the maximum extent permitted by law, Mostbet provides the services on an “as is” and “as available” basis, without any warranty, representation, or guarantee, whether express or implied, regarding uninterrupted access, error-free operation, or fitness for a particular purpose. We do not warrant that the website, games, or software will always be available, up to date, or free from defects, viruses, or other harmful components. While we take reasonable measures to ensure reliable and secure operation, technical issues such as system failures, connectivity problems, or maintenance may affect availability. You acknowledge that the use of online services involves inherent risks, including disruptions or delays beyond our reasonable control.

Mostbet shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the services, including but not limited to loss of profit, loss of opportunity, business interruption, or data loss, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising out of or relating to these Terms or the services shall be limited, to the extent permitted by law, to the amount of your deposits placed on the platform in the 30 days preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under mandatory law.

You are solely responsible for any tax, financial reporting, or other obligations arising from your gambling activities, including winnings and losses, under the laws of your country of residence. Mostbet shall not be liable for any failure by you to comply with such obligations or for any consequences arising from changes in tax or regulatory regimes affecting online gambling. You also bear the risk of losses incurred through your gambling, and you accept that there is no guarantee of winning and that you may lose some or all of the funds deposited in your Account. Decisions to play, deposit, or use Bonuses are made by you at your own discretion and risk.

Mostbet is not liable for any damage or loss resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, civil disturbances, strikes, lockouts, governmental restrictions, power outages, or failures of telecommunications and internet service providers. In such circumstances, we may suspend or modify services without liability, provided we act in good faith and in a manner reasonably proportionate to the situation. If any part of the services is interrupted due to such force majeure events, we will strive to resume operations as soon as practicable and to minimize any adverse impact on players.

Complaints & Dispute Resolution

Mostbet aims to provide a high standard of customer service and to resolve any queries or issues promptly and fairly. If you have a complaint regarding the services, transactions, game results, or any decision taken by Mostbet, you should first contact our customer support team using the contact details provided on the website. You should submit your complaint as soon as reasonably possible after the event giving rise to the issue, providing a clear description, relevant dates and times, transaction references, and any supporting evidence such as screenshots. Complaints made long after the event may be more difficult to investigate and may not be accepted depending on applicable limitation periods and evidence availability.

Upon receipt of your complaint, our support team will acknowledge it within a reasonable timeframe and will endeavour to provide a substantive response after carrying out an internal investigation. In more complex cases, we may require additional information or documents from you and may liaise with game providers, payment processors, or other relevant parties. We will aim to resolve complaints in a fair and timely manner and to communicate our decision and reasons clearly. If a complaint concerns a game outcome or technical issue, we may rely on server logs, provider reports, and independent test results, where available, to determine the accurate status. Our decision will take into account all relevant facts and will be guided by principles of fairness, transparency, and compliance with these Terms.

If you are not satisfied with the outcome of our internal complaint procedure, you may have the right, depending on your jurisdiction and the applicable regulatory framework, to escalate the dispute to an independent dispute resolution body or regulator. Information about any available external dispute mechanisms will be provided upon request or stated on our website if applicable. You should only use such procedures after exhausting our internal complaints process and within the time limits specified by the external body. Complaints and disputes must be pursued in good faith and not for abusive or vexatious purposes.

All complaints and communications in connection with disputes should be in writing and kept factual, clear, and respectful. We reserve the right to refuse to engage with complaints that are manifestly unfounded, contain offensive language, or are repeated without new information after a final decision has been communicated. In handling complaints, Mostbet may record and store correspondence and related data in order to demonstrate compliance with legal and regulatory obligations, to improve services, and to protect its legitimate interests. By submitting a complaint, you consent to such processing of your data in accordance with our privacy policy.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction in which the operating company behind Mostbet is incorporated, unless mandatory consumer protection laws in your country of residence provide otherwise. In cases where mandatory local consumer law applies, certain provisions of these Terms may be adjusted or may not apply to the extent they conflict with such law. You acknowledge that international private law principles, such as conflict-of-law rules, shall not override the chosen governing law, except where required by mandatory provisions.

Subject to any applicable dispute resolution mechanism or consumer rights, you agree that any legal action or proceedings arising out of or relating to these Terms shall be brought before the competent courts of the jurisdiction of incorporation of the operating company, unless local law dictates that you may bring proceedings in your country of residence. Nothing in this section shall limit Mostbet’s right to initiate proceedings against you in any other court of competent jurisdiction, including in your country of residence, for the enforcement of judgments or to seek interim or injunctive relief. You and Mostbet each waive any objection to the venue or forum of such courts, including any claim that the forum is inconvenient, to the extent permitted by law.

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable under the governing law, such provision shall be amended to the minimum extent necessary to render it valid and enforceable or, if such amendment is not possible, the provision shall be deemed deleted. The remaining provisions shall continue in full force and effect. The headings used in these Terms are for convenience only and do not affect interpretation. In case of discrepancy between language versions of the Terms, the version explicitly designated as the authoritative version shall prevail, where indicated.

Final Provisions

Mostbet reserves the right to amend, update, or replace these Terms at any time, subject to applicable legal and regulatory requirements. Changes may be made to reflect adjustments in legal frameworks, improvements to services, introduction of new products, or modifications to existing policies. Whenever material changes are implemented, we will notify you through appropriate means, such as website announcements, account notifications, or email, where feasible. The updated Terms will become effective from the date indicated in the notice or on the website. By continuing to use the services after the effective date of the updated Terms, you agree to be bound by them.

If you do not agree with the revised Terms, you must cease using the services and may request closure of your Account in accordance with the section on Account Suspension & Termination. You remain responsible for any obligations or liabilities accrued prior to the date of termination, and the provisions reasonably necessary to effect such obligations will survive termination. The failure of Mostbet to enforce any provision of these Terms at any time shall not be construed as a waiver of such provision or of any other rights and shall not prevent us from enforcing such provision in the future. Any waiver of rights must be in writing and signed or expressly confirmed by Mostbet.

These Terms constitute the entire agreement between you and Mostbet concerning the use of the services and supersede all prior understandings, communications, or agreements, whether oral or written, relating to the same subject matter. No representation, promise, or statement outside these Terms shall be binding unless explicitly agreed in writing by Mostbet. You may access the latest version of the Terms at any time via the website, including from the footer or account menu, and we encourage you to review them regularly. By using the services, you also acknowledge and agree to any other policies referenced on the website that relate to privacy, cookies, responsible gambling, and specific products or promotions.

Some parts of the Mostbet website may contain internal links, such as Mostbet and other localized sections, guiding you to relevant content and offers depending on your language and jurisdiction. Such links are provided for your convenience and do not alter the legal effect of these Terms. If you require clarification or further information about any part of these Terms, you should contact our customer support before continuing to use the platform. Your continued access, registration, or participation in games confirms your ongoing acceptance of these Terms and your commitment to complying with them at all times.